Shipping & Returns
At DTrueKraft, we want your shopping experience to feel as thoughtful as the pieces we offer. Here you’ll find helpful information about order processing, shipping and returns. The details below are a preliminary guide and will be updated as our store operations are finalised.
Returns & Exchanges
Your satisfaction matters to us. If an item arrives damaged, defective or different from what you ordered, please contact our support team with your order details and photographs of the issue. We will review your request and guide you through the available resolution.”
“Return eligibility, time limits, return shipping costs and refund timelines will be confirmed in our final policy before the store launches.
Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us at dtruekraftmbd@gmail.com with your order number and clear photographs of the issue. Our team will review your concern and get back to you with the next steps.”
Keep this as draft policy wording until you confirm your final customer-service and replacement process
Need Help?
Have a question about shipping, returns or an order? We’re happy to help. Get in touch with our team at dtruekraftmbd@gmail.com and we’ll guide you through the next steps.